Thoughtfully crafted contact center messaging can enhance the overall customer experience and improve your brand’s image. Pivotel Networks shares tips on how you can tailor your messaging even further for maximum customer impact. Entrance Messages Entrance messages are played before a call is placed on hold when entering the queue. An entrance message could either be … [Read more...]
Q&A: What Makes a Perfectly Layered Living Room?
Just like in fashion, layering in terms of interior design is the art of finding the right combination of colors, textures, and shapes to give richness to a space. There are many reasons to add depth and character to a room: layers can enhance the feeling of comfort, create visual interest, or camouflage less flattering areas. The living room is the focal point of any … [Read more...]
6 Steps For a Successful Transition Back to School
Back-to-school season can both be an exciting and difficult time for students, parents, and teachers. This year is particularly challenging as more significant adjustments have been made. These changes can cause a myriad of mixed emotions. While students are excited to be back in school learning and enjoying the company of their friends, there may be frustration and … [Read more...]
Crisis and Issues Management Tools or Your Business
While brands still have the final say on the kind of content they share online, they no longer have control over the conversations that happen around their products and services. The power has shifted from brands to consumers, who now have the unprecedented freedom to express their opinions online. According to a Nielsen report, 60 percent of social media users write product … [Read more...]
When Do You Need Asphalt Paving Services?
If ease of installation, durability, and affordable upkeep are your primary considerations, chances are you’ve decided to have an asphalt driveway in your home. But just like any frequently used structure, everyday wear and tear can lead to expensive repairs not addressed early on. This is where you would need the services of a seasoned asphalt paving contractor such as … [Read more...]